Customer Service Co-ordinator

Hybrid 3 days 

• -Build positive relationships with new and existing customers, providing a friendly and professional service.
• Respond to customer enquiries via telephone and email, offering support and guidance on products and services.
• Help customers navigate the website and provide demonstrations when required.
• Support customer satisfaction and retention by ensuring a positive customer experience.

Administration & Account Management

• Process new customer registrations and maintain accurate account records.
• Assist with setting up new users, updating customer information and processing cancellations.
• Manage customer emails, case files and general administration within agreed timescales.
• Ensure customer information is handled accurately and in line with Company procedures.

Team & Operational Support

• Provide general administrative support to the Underwriting and Data teams.
• Assist with monthly audits and day-to-day operational tasks.
• Work closely with colleagues to resolve customer queries and ensure a smooth service.
• Follow Company processes and relevant FCA regulatory requirements.

Customer Engagement & Improvements

• Gather customer feedback and share suggestions for improving services and processes.
• Help customers get the most from the Company’s products and online platform.
• Support customer renewals and identify opportunities to introduce additional services where appropriate.

Skills & Experience

• At least 1 year’s experience in customer service, administration or a similar role.
• Good communication skills and a friendly, helpful approach.
• Organised, with good attention to detail and the ability to manage daily tasks.
• Comfortable using Microsoft Office and learning new systems.
• A positive, flexible attitude and willingness to support the wider team.
• Experience in insurance or legal indemnity would be beneficial but is not essential.
• GCSE grade 4/C or equivalent in English and Maths.

Personal Attributes

• Friendly, approachable and customer-focused.
• Reliable, organised and willing to learn.
• A good team player who can also work independently.
• Proactive, adaptable and happy to help wherever needed.

Location: Hybrid working, with a minimum of two days per week at the Company’s Head Office. Occasional travel may be required.