Insurance Renewals Supervisor

Renewals Supervisor – Insurance

Location: Near Tunbridge Wells, Kent
Salary: Circa £36,000 depending on experience + Commission
Hours: Monday to Friday
Contract: Full-Time, Permanent
Driving Licence: Essential

Experienced in insurance renewals? Ready to take the next step in your leadership career?

An exciting opportunity has arisen for an experienced Renewals Supervisor to join a successful, customer-focused insurance brokerage based near Tunbridge Wells.

This is a fantastic opportunity for someone who enjoys leading a team, building customer relationships and making a real difference to business performance.
With a competitive salary of circa £36,000 plus commission, this role offers the chance to combine hands-on insurance expertise with team leadership.

About the role The Renewals Supervisor will take responsibility for the smooth running of a busy renewals department, ensuring excellent customer service, strong retention rates and efficient day-to-day operations.
Key responsibilities include:

• Leading, motivating and supporting the Renewals Team.
• Managing daily workloads, rotas and team performance.
• Monitoring renewal pipelines and ensuring deadlines are met.
• Driving customer retention through proactive communication.
• Handling complex customer queries and supporting colleagues.
• Processing renewals, policy adjustments and cancellations.
• Training and developing team members.
• Working closely with senior management to improve processes and performance.
• Ensuring compliance with FCA regulations and company procedures.

What we are looking for The ideal candidate will be an organised, confident and approachable team leader with a strong background in insurance renewals.
They will bring:

• Previous experience within an insurance renewals environment.
• Experience supervising or leading a team.
• Strong knowledge of insurance products and renewal processes.
• Excellent customer service and communication skills.
• The ability to motivate others and manage competing priorities.
• Good organisational skills and attention to detail.
• A proactive, solutions-focused approach.
• A full driving licence – essential.

Experience within an insurance brokerage, knowledge of OpenGI and Cert CII qualifications would be advantageous.
What’s in it for you?

• Salary circa £36,000, depending on experience.
• Commission in addition to basic salary.
• Monday to Friday working.
• Permanent, full-time position.
• Opportunity to lead and develop an established team.
• A varied role combining leadership and customer engagement.
• Opportunity to contribute to business improvements and success.

About the company This established insurance brokerage prides itself on delivering outstanding customer service and building long-term relationships with its clients.

With a strong focus on professionalism, teamwork and tailored insurance solutions, the business offers an opportunity for an experienced insurance professional to make a genuine impact.

Interested? Don’t miss out! This is an excellent opportunity for an experienced insurance professional looking to take ownership of a renewals team and progress their career.

Apply today with an up-to-date CV or contact TN Recruits for a confidential discussion. Early applications are encouraged!
 
jo@tnrecruits.com 01892 571105

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