Customer Service & Sales Administrator

Customer Service & Sales Administrator Up to £30,000 | Office-Based | Near Staplehurst About the role

Looking for a varied administration role where you can make a real impact?
An exciting opportunity has arisen for an experienced Customer Service & Sales Administrator to join a successful and well-established business based near Staplehurst.

This office-based role offers plenty of variety, combining customer service, sales administration and office support. You’ll play a key role in ensuring customers receive an exceptional service while supporting the smooth day-to-day running of the business.

From processing orders and quotations to managing customer enquiries and maintaining accurate records using ERP and CRM systems, no two days will be the same. If you’re organised, proactive and enjoy working in a fast-paced environment, this is an excellent opportunity to join a supportive team with genuine long-term prospects.

• Deliver exceptional customer service via telephone and email.
• Manage customer enquiries, ensuring a prompt and professional resolution.
• Process sales orders, quotations, acknowledgements and related documentation accurately.
• Maintain customer accounts, records and administrative systems.
• Coordinate with internal teams to ensure orders are fulfilled efficiently.
• Arrange deliveries and collections with courier providers.
• Support purchasing, stock administration and invoicing processes.
• Maintain accurate records using ERP and CRM systems.
• Ensure documentation is organised, compliant and audit-ready.
• Provide general office and administrative support across the business.

What we are looking for The ideal candidate will be highly organised, customer-focused and able to manage multiple priorities with confidence.
You’ll ideally have:

• Previous experience within Customer Service, Sales Administration or Office Administration.
• Excellent organisational skills with exceptional attention to detail.
• Strong written and verbal communication skills.
• A professional and confident telephone manner.
• The ability to prioritise workloads and meet deadlines.
• Good Microsoft Office skills, including Outlook, Word and Excel.
• Experience using ERP and/or CRM systems would be highly advantageous.
• A proactive, positive and solution-focused attitude.
• A commitment to delivering outstanding customer service.

What’s in it for you

• Salary up to £30,000, depending on experience.
• Office-based role near Staplehurst.
• Monday to Friday working hours (8:30am – 5:00pm).
• Join a friendly, supportive and professional team.
• A varied role where no two days are the same.
• Genuine long-term career prospects within a growing business.
• The opportunity to make a real impact within a successful organisation.

About the company
Our client is a successful, privately owned business with a strong reputation for delivering excellent customer service and building long-term relationships. They provide a professional yet friendly working environment where employees are valued, supported and encouraged to develop their careers.

This is an excellent opportunity to join a stable organisation that continues to invest in its people and offers genuine long-term career prospects.

Ready to take the next step in your career?
If you’re an organised, customer-focused professional looking for a varied role with a growing business, we’d love to hear from you.

Apply today or contact TN Recruits for a confidential discussion.

Interviews will be arranged as suitable applications are received, so don’t delay – submit your application today.

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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