Job category: Call Centre & Customer Service

Customer Service Advisor  – Tunbridge Wells
Salary: Around £30,000 DOE
Hours: Monday to Friday & alternate Saturday mornings

Start: ASAP

An excellent opportunity has arisen for an experienced Customer Service Advisor to join a friendly, growing business in Tunbridge Wells.
This is a busy and varied position combining telephone and email-based customer service with bookings and administration. Previous customer service experience is essential, but motor industry experience is not required.

About the role
The Customer Service Advisor will be a key point of contact for customers, insurance companies and internal teams.
Responsibilities will include:

  • Handling incoming calls and emails
  • Taking bookings and updating customers
  • Managing appointments and diaries
  • Completing general administration
  • Liaising with insurers and internal departments
  • Providing excellent customer service throughout

What we are looking for

They must have previous customer service experience and be confident communicating with customers over the telephone and email.
They will also need excellent communication skills, good organisation and attention to detail, and confidence using Microsoft 365, including Outlook and Word.
Motor industry or insurance experience would be beneficial but is not essential.

What’s in it for you

  • Around £30,000 DOE
  • 25 days’ holiday plus Bank Holidays
  • Overtime paid at time and a half
  • Pension
  • On-site parking
  • Cycle to Work scheme
  • Training and career progression
  • Friendly and relaxed team environment

About the company

This is a growing, professional accident repair centre with a friendly, family-orientated team. They offer a supportive working environment with ongoing training and opportunities to progress.

They’re looking to recruit ASAP – apply now or contact TN Recruits today to find out more.

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

INDEF

Customer Service Executive – Immediate Start Salary: £24,748 per annum

Must be able to drive-due to location. 

Hours: Monday to Friday, 8:30am – 5:00pm

Start Date: Immediate

We are currently recruiting for a Customer Service Executive to join a busy and friendly team. This is a fantastic opportunity for someone with previous customer service experience who enjoys speaking with customers, resolving queries and delivering excellent service.
Key Responsibilities

  • Handling incoming and outgoing customer telephone calls
  • Responding to customer enquiries in a professional and friendly manner
  • Providing excellent customer service and resolving issues efficiently
  • Updating customer records and information accurately
  • Using IT software and internal systems to manage customer queries
  • Communicating effectively with customers and internal teams
  • Ensuring a positive customer experience at all times

What We’re Looking For

  • Minimum 6 months’ customer service experience
  • Confident and professional telephone manner
  • Excellent verbal and written communication skills
  • Good IT skills and confidence using different software systems
  • Strong attention to detail and organisational skills
  • A positive, proactive and customer-focused attitude
  • Ability to work well in a fast-paced environment
  • Available for an immediate start

What’s on Offer?

  • £24,748 annual salary
  • Monday to Friday working hours
  • 8:30am – 5:00pm
  • No weekend working
  • Friendly and supportive team environment
  • Immediate start available

Interested? Apply today!

If you have customer service experience, excellent communication skills and are ready for your next opportunity, we’d love to hear from you.

Immediate interviews available – don’t miss out!

In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.
  
INDEF